justSRO

Welcome to justSilkroad.

These Terms of Service ("Terms") establish the rules and conditions for accessing and using our game server, website, accounts, and related services.

By registering an account, accessing our services, or playing on justSilkroad, you agree to comply with these Terms.

Our goal is to provide a fair, respectful, and enjoyable Silkroad experience for everyone.

1. General Rules & Acceptance

By using justSilkroad, you agree to:

Follow these Terms of Service and applicable laws.
Treat other players and staff members respectfully.
Avoid activities that negatively affect the server, its economy, or other players.
Respect technical restrictions and gameplay limitations.
Accept reasonable administrative decisions made to protect the community and server integrity.

Access to justSilkroad is subject to compliance with these Terms.

We reserve the right to investigate suspected violations and take appropriate action when necessary.

Players who disagree with these Terms should discontinue using our services.

2. Community Conduct

Zero Tolerance for Hate & Extremism
We want justSilkroad to be a welcoming environment for players from different countries, cultures, and backgrounds.

The following behavior is strictly prohibited:

Racism, racial discrimination, or ethnic hatred.
Extremist propaganda, recruitment, or glorification of extremist organizations.
Hate speech targeting people based on religion, nationality, ethnicity, gender, sexual orientation, disability, or other protected characteristics.
Threats of violence, intimidation, or targeted harassment.
Sexual harassment or repeated unwanted personal attention.
Doxxing or sharing another person's private information without permission.
Deliberately encouraging others to harass or attack individual players.
Impersonating staff members or falsely claiming administrative authority.
Malicious spam, phishing links, or attempts to distribute harmful software.

Normal competition, PvP rivalry, and friendly banter are part of Silkroad.

However, competition does not justify personal abuse, threats, or discriminatory behavior.

Serious violations may result in immediate permanent account suspension without a prior warning.

Global Chat & Language Policy

justSilkroad welcomes players from all around the world.

To maintain clear communication and an inclusive environment, English is the preferred language for public global communication, especially when using Global Chat messages.

We understand that players come from different countries and may occasionally communicate in their native languages.

This is not generally prohibited, and we do not intend to strictly monitor or punish occasional messages in other languages.

However, we kindly ask everyone to respect the international community by keeping Global Chat communication primarily in English.

Enforcement
Repeated or excessive disregard of this guideline, particularly after receiving reminders or warnings from staff, may result in appropriate moderation actions.

Private conversations, party chats, guild chats, and other smaller group communications are not subject to this language preference.

Our goal is to encourage communication and understanding, not to restrict cultural or linguistic diversity.

3. Fair Play & Game Integrity

All players are expected to respect the intended gameplay mechanics.

The following activities are prohibited:

Using hacks, cheats, or unauthorized modifications to gain unfair gameplay advantages.
Exploiting server vulnerabilities, programming errors, or unintended game mechanics for personal gain.
Duplicating items, gold, Silk, or other virtual assets.
Manipulating network packets or game communication to bypass restrictions or obtain unauthorized benefits.
Abusing bugs to gain equipment, currency, experience, or competitive advantages.
Deliberately crashing, disrupting, or overloading game services.
Attempting unauthorized access to server infrastructure, databases, or other player accounts.
Circumventing technical security measures or connection limitations.

Bug Reporting

If you discover a serious exploit or vulnerability, please report it privately through our support system.

Publicly distributing exploit instructions or deliberately abusing a known vulnerability may result in sanctions.

We appreciate responsible bug reports and constructive feedback.

Discovering a bug is not a violation. Deliberately abusing it may be.

4. Botting & Automation

Our Approach to Botting
We recognize that automated gameplay has been part of the Silkroad community for many years.

We also understand that some players consider botting an established part of their Silkroad experience.

For this reason, justSilkroad does not currently enforce a general prohibition against all forms of gameplay automation.

However, this does not mean that botting is officially supported, encouraged, or guaranteed to remain tolerated.

Our Position

We do not develop, provide, recommend, or officially support third-party bots.
We do not guarantee compatibility with any botting software.
We are not responsible for account compromises, malware, or other problems caused by third-party automation tools, except where applicable law provides otherwise.
The use of automation software is at the player's own risk.
Botting does not exempt players from any other server rules.

Strictly Prohibited Automation Practices

Bypassing or manipulating IP or HWID connection limits.
Operating excessive numbers of automated clients through restriction bypasses.
Using virtual machines, spoofing tools, modified identifiers, or other methods specifically to circumvent connection restrictions.
Creating automated account networks to exploit reward systems.
Using automation to abuse events, voting, referrals, or Silk rewards.
Operating automated clients in ways that deliberately disrupt the server or other players.
Using bots together with exploits, packet manipulation, or other prohibited modifications.

Enforcement

We may investigate suspicious automation patterns, excessive multi-client activity, or evidence of restriction bypassing.

When sufficient evidence of a rule violation is established, appropriate sanctions may be applied.

The use of a bot alone does not automatically constitute a violation under our current policy.

However, excessive automation, unfair exploitation, or circumvention of technical restrictions will not be tolerated.

Botting is tolerated within limits, not officially endorsed.

We reserve the right to revise this policy if automation begins to negatively affect server stability, fairness, or the in-game economy.

5. Account & Connection Limits

Our current connection restrictions are:

Maximum connections per IP: 2
Maximum connections per HWID: 2

Additional accounts for storage purposes are permitted.

However, all simultaneous connections must respect the applicable technical restrictions.

The following activities are prohibited:

Deliberately bypassing IP or HWID limits.
Using spoofing or other circumvention methods to obtain additional unauthorized connections.
Exploiting technical weaknesses in the connection limit system.
Creating excessive automated account networks for unfair advantages.

We may investigate accounts that appear to be associated with coordinated restriction bypassing.

Normal use of multiple accounts is permitted as long as all applicable rules are respected.

6. Account Security & Responsibility

Players are responsible for maintaining the security of their accounts.

We strongly recommend:

Using a unique and secure password.
Never sharing account credentials with untrusted individuals.
Avoiding suspicious downloads, websites, and third-party tools.
Keeping your email account secure.
Reporting suspected unauthorized access as soon as possible.

Account owners are generally responsible for activities performed through their accounts.

Sharing accounts or credentials is done at the player's own risk.

We cannot guarantee the recovery of items, gold, Silk, or characters lost due to account sharing, scams, compromised credentials, or third-party software.

However, we may investigate individual incidents and provide assistance where reasonably possible.

Account trading, selling, or transferring accounts for real-world payment without authorization is prohibited.

7. Silk, Purchases & Digital Goods

justSilkroad offers optional digital goods and virtual currency through its official purchase systems.

Purchased Silk

Silk obtained through official purchases may be used for eligible virtual goods and services within justSilkroad.

Gift Silk

Gift Silk may be earned through events, voting, referrals, online-time rewards, and other eligible activities.

General Conditions

Silk and virtual items have no guaranteed real-world monetary value.
Virtual goods do not represent ownership of physical property.
Purchases grant access to eligible in-game benefits under the applicable service rules.
Virtual goods and services are subject to the continued availability of justSilkroad.
We may adjust virtual item functionality when reasonably necessary for balancing, security, or technical reasons.
Fraudulent purchases, payment abuse, and unauthorized payment methods are prohibited.

Refund Policy

Digital purchases are generally considered final once the purchased digital content or service has been properly delivered or activated.

We do not ordinarily provide discretionary refunds for:

Change of mind after successful delivery.
Unused virtual currency after successful delivery.
Virtual items that have already been delivered or consumed.
Dissatisfaction with normal gameplay progression.
Account sanctions resulting from confirmed violations of these Terms.

If a purchase was not delivered correctly, was charged incorrectly, or is otherwise defective, please contact support so the issue can be investigated.

Where legally permitted and applicable, any required consent to immediate digital delivery and acknowledgment concerning withdrawal rights will be collected separately during checkout.

Unauthorized Chargebacks & Payment Fraud

Fraudulent payment activity or deliberate abuse of payment disputes may result in account restrictions.

Legitimate payment disputes and the exercise of statutory consumer rights will not, by themselves, be treated as misconduct.

Players should contact support whenever possible to resolve purchase-related problems.

8. Trading, Web Market & Virtual Economy

Player-to-player trading is an important part of justSilkroad.

Our services may include:

Direct in-game trading.
Player stalls.
The in-game Stall Network.
The website-based Web Market.

Trading Rules

The following activities are prohibited:

Exploiting trading bugs or item duplication vulnerabilities.
Using stolen accounts or unlawfully obtained virtual assets.
Manipulating the Web Market through technical exploits.
Using fraudulent listings or intentionally deceptive methods to steal items or currency.
Selling virtual items, gold, Silk, or accounts for real-world money outside officially authorized systems.
Using the trading system for illegal transactions.

Players are responsible for reviewing trade details before confirming transactions.

We cannot guarantee the reversal of voluntarily completed trades.

However, confirmed fraud, exploits, or system abuse may result in administrative intervention.

We reserve the right to remove virtual assets obtained through confirmed exploits, fraud, or other serious violations.

9. Events & Reward Systems

justSilkroad offers automatic events and reward systems.

These may include:

Trivia.
Hide & Seek.
Lucky Party Number.
Silk per Hour.
Vote for Silk.
Referral rewards.

All participants must follow the applicable event and reward rules.

Reward Abuse

The following activities are prohibited:

Exploiting reward calculation bugs.
Manipulating event systems to obtain unauthorized rewards.
Using automated account networks to collect rewards beyond intended limits.
Circumventing voting or referral restrictions.
Creating fraudulent referrals or using fake accounts to obtain rewards.
Bypassing the Silk per Hour reward-character limitation.

Silk per Hour

Only one eligible reward character per PC/IP may be selected.

Operating additional clients does not grant additional Silk per Hour rewards.

We may remove improperly obtained rewards and apply sanctions when abuse is confirmed.

Event schedules, eligibility requirements, and reward amounts may change for balancing or technical reasons.

10. Game Masters & Staff Authority

Our staff members are responsible for maintaining a fair and stable environment.

Authorized staff may:

Investigate suspected rule violations.
Review relevant gameplay and account activity.
Issue warnings or temporary restrictions.
Suspend or permanently ban accounts for confirmed serious violations.
Remove items or rewards obtained through exploits or fraud.
Take necessary action to protect server security and stability.

Staff decisions should be based on available evidence and the circumstances of each case.

We aim to apply rules consistently and proportionately.

Staff Impersonation

Impersonating a Game Master, administrator, or official support representative is strictly prohibited.

Staff members will never require players to disclose their account passwords.

11. Warnings, Suspensions & Bans

Violations Have Consequences
Violations of these Terms may result in disciplinary action.

Depending on the severity, frequency, and available evidence, sanctions may include:

Verbal or written warnings.
Temporary chat restrictions.
Temporary account suspensions.
Permanent account bans.
Removal of improperly obtained virtual assets.
Restrictions on related accounts involved in confirmed coordinated abuse.
Technical access restrictions where necessary to protect the server.

We are not required to issue a warning before taking action against serious violations.

Examples include:

Racism, extremist propaganda, or credible threats.
Serious cheating or exploit abuse.
Item duplication or economy manipulation.
Deliberate bypassing of connection restrictions.
Attacks against server infrastructure.
Payment fraud or malicious account activity.

Evidence & Investigations

We may use relevant server logs, account activity, technical records, and credible player reports when investigating suspected violations, subject to applicable privacy laws.

We will not normally disclose sensitive security methods or confidential investigation details.

Appeals

Players who believe a sanction was issued incorrectly may submit an appeal through our official support ticket system.

Appeals will be reviewed based on available information.

Submitting an appeal does not guarantee that a sanction will be reversed.

We aim to resolve disputes fairly while protecting the integrity of the server.

12. Server Availability & Maintenance

We aim to provide a reliable and stable gaming environment.

However, uninterrupted service availability cannot be guaranteed.

The server may occasionally be unavailable due to:

Scheduled maintenance.
Emergency security updates.
Technical failures.
Network or hosting provider issues.
Database maintenance.
Bug fixes or gameplay updates.
Events beyond our reasonable control.

We may temporarily restrict access when necessary to protect the service.

Where reasonably possible, planned maintenance and major interruptions will be communicated in advance.

Rollbacks & Data Recovery

In exceptional circumstances, server rollbacks or data restoration may be necessary.

Examples include serious database corruption, security incidents, or critical gameplay exploits.

Such actions may affect recent character progress, items, trades, or other virtual data.

We will make reasonable efforts to minimize disruption and preserve player progress.

Any mandatory legal rights remain unaffected.

13. Gameplay Changes & Balancing

justSilkroad is an evolving online service.

We may adjust gameplay systems when reasonably necessary for:

Character and PvP balancing.
Server stability and security.
Exploit prevention.
Equipment and economy balancing.
Event and reward adjustments.
Technical compatibility.
Long-term server sustainability.

Our goal is to preserve the classic Silkroad experience while making carefully selected improvements.

We aim to communicate significant changes through our official channels.

Players should understand that individual gameplay mechanics, rates, rewards, and virtual item functionality may evolve over time.

Changes will be made in accordance with applicable legal obligations.

14. Third-Party Software & Services

justSilkroad may interact with third-party services, including payment providers, hosting platforms, and external software.

We are not responsible for the independent operation, security, or policies of third-party services beyond our applicable legal responsibilities.

Players should exercise caution when using unofficial tools or websites.

In particular:

Never disclose account credentials to unofficial services.
Avoid downloading suspicious game modifications.
Be cautious of phishing websites impersonating justSilkroad.
Understand that unsupported third-party software may cause technical problems or security risks.

Use of third-party tools remains subject to the fair-play and automation rules described above.

15. Intellectual Property & Unofficial Server Status

justSilkroad is an independently operated, unofficial Silkroad Online private server project.

We are not affiliated with, endorsed by, or officially operated by the original Silkroad Online rights holders.

Silkroad Online and related names, trademarks, artwork, and game assets remain the property of their respective rights holders.

Nothing in these Terms grants users ownership of third-party intellectual property.

Players must not use our website or services to distribute unlawful content or infringe the rights of others.

16. Privacy & Personal Information

We process certain information necessary for account management, security, service operation, and fraud prevention.

Depending on the service, this may include:

Account registration information.
Technical connection information.
Gameplay and transaction records.
Security-related logs.
Support communications.

The handling of personal information is governed by our separate Privacy Policy and applicable data protection laws.

Players should avoid sharing sensitive personal information publicly in game chats or community channels.

17. Limitation of Liability

justSilkroad is provided on an "as available" basis, subject to applicable law.

We make reasonable efforts to maintain service quality, security, and data integrity.

However, technical failures, interruptions, bugs, or other unforeseen problems may occur.

To the extent permitted by applicable law, we do not guarantee uninterrupted service or the permanent availability of specific virtual items, characters, or gameplay features.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

18. Changes to These Terms

We may update these Terms to reflect changes in gameplay, security requirements, legal obligations, or service operation.

Material changes will be communicated through our website or other appropriate official channels.

Where required by law, additional notice or consent will be obtained.

Continued use of the service after validly notified changes take effect constitutes acceptance only to the extent permitted by applicable law.

If you disagree with updated Terms, you should discontinue using the affected services.

19. Support & Contact

If you have questions about these Terms, need assistance, or wish to appeal an administrative decision, please contact our team.

How to contact support:

Log in to your justSilkroad account.
Open your account Dashboard.
Navigate to Support Tickets.
Create a ticket describing your request.

Please provide relevant information so we can review your request efficiently.

For account-specific or sensitive matters, support tickets are the preferred contact method.

justSilkroad – Your Daily Game.

Play fair. Respect others. Enjoy the journey.

Last Updated: October 31, 2026